We hope that you will be pleased with your purchase. However, should you wish to return anything bought from us, we will happily refund any unwanted goods returned within 30 days from date of delivery. All unwanted goods must be returned in an unused, as-new condition with the original packaging along with a completed returns form. Please note all applicable free gifts and samples supplied must also be returned with your order. If not, we will make a discretionary deduction to cover our cost for these items. We will refund the monetary value of the goods returned to us, at the price you purchased them less the true cost to us for shipping the item to you. Please note it is the customer’s responsibility to ensure the goods are returned safely to us.
In the unlikely event that your product is faulty upon arrival we will happily refund your item when it is returned to us within 30 days from the date of purchase. Please contact us within seven days of receipt of the product and we will be able to assist you. We will offer you a refund or exchange within 14 days of receiving the returned item/s. We will refund the monetary value of the goods returned to us, at the price you purchased them including the delivery charges for sending the item to you.
We will refund back to the original method of payment charged only (eg credit card, debit card, Paypal).
Please email us at firstname.lastname@example.org if you require a refund, then please send the product to:
Refunds, The Skin Nerd Ltd, 2flow Outsource Logistic Solutions, Unit 11, North Park, Dublin 11, Ireland.
Last Updated 22nd June 2017