Careers At The Skin Nerd®

Below, you will find the jobs we have available at present at The Skin Nerd. If you are interested in any of the positions, please pop along your CV and a cover letter to careers@theskinnerd.com.

Successful candidates will be forwarded to Maria of BeautifulJobs, the expert in finding the nerdiest team of dreams.

Thanks for your interest – please check back soon for new positions available at The Skin Nerd.

Customer Experience Manager

Description

Are you positively ‘nerdie’ about client care and giving 7 star service? Do you have a planner on your person at all times? Does helping people give you the ‘warm fuzzies’? We need YOU.

Our Customer Experience Manager is responsible for the day-to-day organisation and administration of service to our ‘Nerd Network’, our community of clients. The roles’ primary function is the co-ordination of scheduling of our clients and ensuring that all elements are in place to provide a top-class service.

Primary Duties

The successful candidate will be able to carry out the following responsibilities effectively. Responsibilities may be added or altered as business needs dictate.

  • Management and implementation of client-facing projects.
  • Management of the organisation’s CRM software system and maintaining and updating our customer database.
  • Liaising with Sales Director and the creative team on a daily basis.
  • Dealing with client re-scheduling and ensuring adequate cover is in place.
  • Booking and confirming appointments with our clients following our procedures and processes.
  • Providing support for Nerdettes including sales, information on new products we stock, etc.
  • Assisting with stock control and liaising with fulfillment company to ensure supply.
  • Providing reports and updates as required.
  • Assisting at events as required.
  • Assisting with other administrative duties as required.
  • Co-ordination of the Nerdettes’ (our skin analysts) diaries in line with client bookings.

Requirements

Competencies required for the role:

  • 1+ years’ experience in a similar administrative/customer satisfaction role.
  • Excellent administration and organisational skills and accurate data input skills.
  • Possess an efficient and professional approach to work.
  • Ability to multi-task and work to strict deadlines and the ability to be focused and target driven.
  • Experience working with online scheduling systems and/or e-commerce systems such as Acuity Scheduling and Shopify or similar systems – please note that training in the specific systems we use will be provided.
  • Self-motivated and an ability to work on own initiative in a fast-paced, dynamic working environment.
  • Well-developed time management skills.
  • Exceptional interpersonal and communication skills and above average verbal and written communication skills.
  • Excellent IT skills with full knowledge of Microsoft Office package and G Suite,
  • A team player, with great people skills.
  • An interest in skin/skincare is a huge plus and of benefit to daily job satisfaction – please note that training is provided.