Careers At The Skin Nerd®

Below, you will find the jobs we have available at present at The Skin Nerd. If you are interested in any of the positions, please pop along your CV and a cover letter to careers@theskinnerd.com.

Successful candidates will be forwarded to Maria of BeautifulJobs, the expert in finding the nerdiest team of dreams.

Customer Experience Manager

Description

Are you positively ‘nerdie’ about client care and giving 7 star service? Do you have a planner on your person at all times? Does helping people give you the ‘warm fuzzies’? We need YOU.

Our Customer Experience Manager is responsible for the day-to-day organisation and administration of service to our ‘Nerd Network’, our community of clients. The roles’ primary function is the co-ordination of scheduling of our clients and ensuring that all elements are in place to provide a top-class service.

Primary Duties

The successful candidate will be able to carry out the following responsibilities effectively. Responsibilities may be added or altered as business needs dictate.

  • Management and implementation of client-facing projects.
  • Management of the organisation’s CRM software system and maintaining and updating our customer database.
  • Liaising with Sales Director and the creative team on a daily basis.
  • Dealing with client re-scheduling and ensuring adequate cover is in place.
  • Booking and confirming appointments with our clients following our procedures and processes.
  • Providing support for Nerdettes including sales, information on new products we stock, etc.
  • Assisting with stock control and liaising with fulfillment company to ensure supply.
  • Providing reports and updates as required.
  • Assisting at events as required.
  • Assisting with other administrative duties as required.
  • Co-ordination of the Nerdettes’ (our skin analysts) diaries in line with client bookings.

Requirements

Competencies required for the role:

  • 1+ years’ experience in a similar administrative/customer satisfaction role.
  • Excellent administration and organisational skills and accurate data input skills.
  • Possess an efficient and professional approach to work.
  • Ability to multi-task and work to strict deadlines and the ability to be focused and target driven.
  • Experience working with online scheduling systems and/or e-commerce systems such as Acuity Scheduling and Shopify or similar systems – please note that training in the specific systems we use will be provided.
  • Self-motivated and an ability to work on own initiative in a fast-paced, dynamic working environment.
  • Well-developed time management skills.
  • Exceptional interpersonal and communication skills and above average verbal and written communication skills.
  • Excellent IT skills with full knowledge of Microsoft Office package and G Suite,
  • A team player, with great people skills.
  • An interest in skin/skincare is a huge plus and of benefit to daily job satisfaction – please note that training is provided.

Description

Are you interested in becoming a Nerdette, an online skin consultant with The Skin Nerd Online Skin Consultancy and Cosmeceutical Department Store?

Please know that a background in skin is an asset as our company is education based. A background in skincare, retail, beauty, counter and department work is a key factor! More information will be provided at interview.

Requirements

Competencies required for the role:

  • 3+ years experience in a similar role
  • Caring and team-driven
  • Passionate and hungry to learn and use your own skin knowledge, IT and customer service skills
  • Self-motivated and love to motivate others too
  • Innovative, fuelled by ideas and willing to bring them to the nerdie table
  • Someone who can be flexible with regard to working hours. Our clients need our care 7 days a week (working hours are 4/5 days a week and include Sundays)
  • Someone who adores working in a team and will delight in bringing great skin results to the Nerd Network AKA our clients
  • Someone who excels in a fast-paced, ever-changing environment
  • Familiar with working towards weekly sales targets
  • Focused on getting results for your clients

Skin Consultant aka Nerdette